Frequently Asked Questions

Brinovin™ · Help Center

Frequently Asked Questions

Find answers about desktop storage, checkout, delivery, tracking, returns, and customer support.

Last updated: October 12, 2026

Section 01

Products & Desktop Storage

What does Brinovin™ sell?

We offer desktop storage products, including organizers and small-item storage solutions where available. Check each product page for its specific use and included pieces.

Where can I find size and material details?

Review the individual product page before ordering. Dimensions, materials, compartment arrangements, and finishes vary by product. Contact us if a detail you need is missing.

Are items shown inside the organizer included?

Only components expressly listed as included are part of the purchase. Pens, stationery, accessories, and decorative props in photographs may be used for styling.

How should I care for my organizer?

Follow the product-specific instructions. Keep the organizer on a stable surface and avoid overloading it. Do not assume it is waterproof, dishwasher safe, food safe, or suitable for high heat unless the product page states so.

Can colors look different in person?

Screen settings, lighting, photography, and normal manufacturing variation may affect how colors or textures appear. A material difference from the product description should be reported to customer support.

Section 02

Orders & Payment

Who operates the store?

Foshan Lishan Network Technology Co., Ltd. operates Brinovin™ and brinovin.com.

Which payment methods are accepted?

The methods currently available for your transaction appear at checkout. Availability may depend on destination, currency, device, and payment-provider eligibility.

Can I change or cancel an order?

Contact us promptly. We will try to help before fulfillment starts, but changes cannot be guaranteed once processing or fulfillment begins. A successfully canceled order before fulfillment has no cancellation fee.

Section 03

Shipping & Tracking

How long does processing take?

Normal processing is 2–4 business days after payment confirmation and necessary verification. Busy periods may require up to 5 business days.

How long does U.S. transit take?

Standard carrier transit to supported U.S. destinations is generally estimated at 10–15 business days after dispatch. Processing is additional, and delivery estimates are not guaranteed dates.

What does shipping cost?

Available delivery methods and shipping charges are displayed at checkout before payment.

Will tracking be provided?

When tracking becomes available after dispatch, shipping information is normally emailed to the address supplied at checkout.

What if my package is delayed or marked delivered but missing?

Check the delivery area, household members, building reception, and carrier as appropriate, then contact us with your order number. We will review the shipment; a delivered scan does not automatically close your request.

Section 04

Returns & Refunds

What is the return window?

Request an eligible return within 30 calendar days after confirmed delivery. Preference-based returns generally require unused items in their original condition with included components and packaging.

Who pays return shipping?

Customers generally pay for preference-based returns. When a confirmed problem is attributable to us, we will arrange an appropriate remedy without improper costs to you.

Where do I send the return?

Use the destination provided by support after approval. The business address is not automatically the return address.

When is a refund initiated?

An eligible refund is initiated to the original payment method within 5–10 business days after an approved return is received and inspected. Banks or payment providers may need additional time.

Is there a restocking fee?

We do not charge a restocking fee for an approved eligible return.

Section 05

Customer Support

How do I contact you?

Email service@brinovin.com or call +86 158-7901-5844. Support hours are 8:00 AM–10:00 PM daily, China Standard Time (UTC+8). Include your order number for purchase-related requests.

Company Details

Business Information

Brand Name
Brinovin™
Legal Company Name
Foshan Lishan Network Technology Co., Ltd.
Owner
Gun Xicheng
Website
brinovin.com
Business Address
No. 3, No. 24, Zhong'an Gaotang Road, Danwan Town, Nanhai District, Foshan City
Customer Support Email
service@brinovin.com
Customer Support Phone
+86 158-7901-5844
Customer Service Hours
8:00 AM – 10:00 PM Daily (China Standard Time, UTC+8)

For returns, use the destination provided by customer support after approval. The business address is not automatically a return address.