Order Processing

Orders are normally prepared within 2–4 business days after payment confirmation and necessary verification. Holidays, promotions, and unusually high order volumes may extend processing to 5 business days. Business days exclude Saturdays, Sundays, and applicable public holidays. Processing and carrier transit are separate periods.

Estimated U.S. Delivery

For supported United States destinations, standard carrier transit is generally estimated at 10–15 business days after dispatch. Total delivery time includes processing plus transit. These estimates are not guaranteed arrival dates. Weather, carrier disruptions, holidays, customs, and remote destinations may affect delivery.

Shipping Methods and Charges

Available shipping services, supported destinations, and charges are shown at checkout. Review the delivery address, shipping cost, and final total before paying. We do not promise free shipping unless an applicable offer or checkout expressly states it.

Dispatch Delays

If dispatch cannot occur within the stated or otherwise promised period, we will notify affected customers where required, provide an updated estimate, and explain available choices. These may include agreeing to a delay or canceling the affected order for a refund. Orders we cannot reasonably fulfill may be canceled and refunded.

Fulfillment and Shipment Origin

Orders may be dispatched through designated fulfillment partners depending on inventory and destination. Shipment origin may differ from our business address. Where an order ships in separate packages, tracking and delivery times may differ between parcels.

Tracking Information

Shipping or tracking details are normally sent to the checkout email once available after dispatch. Carrier tracking may take time to show its first scan. Contact us if tracking appears stalled or if the delivery estimate has passed so we can review the shipment.

Address Accuracy

Provide a complete and accurate delivery address and contact information. Notify us quickly if a correction is needed. We will try to assist before dispatch, but changes may be unavailable once fulfillment starts. Any necessary reshipping arrangements and permissible charges will be explained before proceeding.

Delivered but Missing Parcels

Check the delivery location, mailbox, household members, building staff, and carrier where appropriate. If the parcel remains missing, contact service@brinovin.com with your order and tracking numbers. We will review the information and request a carrier investigation where appropriate. A delivered scan does not by itself prevent a review.

Damaged, Lost, or Incorrect Shipments

Report concerns promptly and retain packaging and received items. Send your order number, relevant images, and a description of the issue. Depending on the review and applicable requirements, we may provide replacement items, a refund, or another appropriate remedy.

Customs and Destination Charges

Where cross-border delivery applies, customs procedures may affect timing. Any duties or taxes collected by our checkout will appear in the order total. Destination charges outside checkout may depend on local requirements; contact support if you need clarification before placing an order.

Shipping Support

Email service@brinovin.com or call +86 158-7901-5844 during our daily customer-service hours. This policy does not remove consumer rights or remedies that applicable law requires.

Business Information

Brand Name

Brinovin™

Legal Company Name

Foshan Lishan Network Technology Co., Ltd.

Owner

Gun Xicheng

Website

brinovin.com

Business Address

No. 3, No. 24, Zhong'an Gaotang Road, Danwan Town, Nanhai District, Foshan City

Customer Support Email

service@brinovin.com

Customer Support Phone

+86 158-7901-5844

Customer Service Hours

8:00 AM – 10:00 PM Daily (China Standard Time, UTC+8)

For returns, use the destination provided by customer support after approval. The business address is not automatically a return address.